Posts

Hurricane co-founders talk Brexit, STOP Act and other regulatory challenges in Postal Hub podcast

Hurricane CEO Martyn Noble and fellow co-founder David Spottiswood have been interviewed for the latest episode of the Postal Hub Podcast.

Ian Kerr interviewed Martyn and David to discuss the challenges and opportunities facing posts at the start of 2021.

They include the full enforcement of the US STOP Act, Brexit, ICS2 and the removal of the exemption from VAT on small parcels.

Martyn and David discuss at length not just the challenges posed by tightening regulations, but also the huge opportunities in cross-border eCommerce trade if the posts along with carriers, merchants and marketplaces get it right.

They also talk about the fine margins between great customer service and poor customer service.

Crucial to success is the provision of complete and valid customs clearance data which will help to ensure the smooth flow of goods around the globe.

You can listen to the podcast here – http://www.thepostalhub.com/podcasts/episode-219-brexit-stop-act-cross-border-ecommerce

Hundreds of millions of parcels into the US set to be rejected unless higher data quality threshold is met from January 1, 2021

Several hundred million mail parcels destined for the United States will be rejected when the requirement for a higher threshold of advance electronic data comes into force on January 1, 2021.

Posts have had it confirmed that as of that date any parcels arriving in the US with incorrect or incomplete data will be refused and returned to origin.

Hurricane Commerce, a specialist in cross-border eCommerce trade data and compliance technology, says the United States Postal Service (USPS) deadline leaves posts with a huge challenge to meet in just a few weeks.

The January 1 deadline marks the latest step in the enforcement of the US STOP Act which is primarily intended to crack down on the importation of illicit opioids into the country.

Martyn Noble, CEO of Hurricane Commerce, said: “The USPS is under pressure to fully implement the STOP Act and posts have been informed that the quality threshold for valid advance electronic data on mail parcels is being raised to a whole new level from the start of next year.

“From January 1, posts will be expected without exception to provide complete and valid data on all inbound mail parcels into the US.

“As things stand that means several hundred million parcels are likely to be rejected and eventually returned to their origin.

“This kind of volume will not only create immense logistical challenges but will also have a serious impact on air cargo capacity.

“Refused parcels will be returned to their country of origin which, in turn, will lead to mail parcel blockages of tens of millions of items. This problem will be exacerbated by the huge reduction in the number of planes flying due to Covid-19.

“The cost implications are significant in terms of warehousing, storage and returns, while there is also the issue of customer dissatisfaction and the increase in carbon footprint.”

Earlier this year, Hurricane Commerce launched its easy to integrate Zephyr data enhancement product which allows bulk clearance facilities to check the accuracy of data including product descriptions and HS6 codes, and receive additional pertinent or missing information all under a single quick check function.

Zephyr can process over 700 million requests a day and can, on an item by item API call base, provide for a real time feedback with response times of 100 milliseconds. The screening of a file consisting of a maximum of 10,000 items that is sent to Hurricane takes no more than 15 minutes.

David Spottiswood, a co-founder of Hurricane Commerce, said: “The USPS deadline is real and is just a few weeks away from being rigorously enforced.

“Our Zephyr solution has been created specifically to meet this challenge and can be activated and delivering enhanced data quickly.

“We know from customer results that Zephyr enables posts to achieve the required data quality threshold.

“Posts which are able to meet the rigorous higher standards being set by the USPS are likely to gain a competitive edge in the world of cross-border trade.”

Hurricane Commerce partners with Escher

Riposte Shipping 8.2 with Hurricane Commerce Simplifies Taxes, Duties, and Compliance

Escher, the global leader transforming postal operators and couriers, announced the launch of Riposte Shipping 8.2 with Hurricane. This latest release features seamless integration with Hurricane, providing Posts with full access to taxes, duties and compliance functionality, directly from within the Riposte Shipping application.

By 2022, cross-border e-commerce shipments will account for 22 percent of all e-commerce shipments of physical products, according to Statista. However today, there are many obstacles around international shipments that prevent Posts from delivering a positive experience for their customers. Landing cost sticker shock, confusion regarding required documentation and shipping restrictions, as well as the inability to screen all recipients for denied party status are just a few of these challenges.

Riposte Shipping 8.2 with Hurricane is the comprehensive solution to these problems, offering Posts cost transparency, improved shipping reliability, while making compliance convenient.

“Parcels and packets shipped across borders need an electronic ‘passport’ for safe and reliable travel and this is one way Riposte Shipping helps Posts,” said Nick Manolis, CEO, Escher. “The seamless integration of Hurricane with Riposte Shipping is the leading solution that streamlines the international shipping process, improving delivery success rates, free from delays or missing contents.”

“We are excited to be partnering with Escher on the launch of Riposte Shipping 8.2 and to be providing Posts with a range of industry-leading solutions covering data enhancement, duty and tax calculation, prohibited and restricted goods screening and denied parties screening,” explained Martyn Noble, CEO, Hurricane Commerce.

Last year, Escher partnered with Hurricane to bring its Riposte Taxes, Duties, and Compliance solution to market, helping Posts everywhere simplify the cross-border shipping process. Riposte Shipping 8.2 with Hurricane represents a deeper integration with Hurricane. With real-time updates from Hurricane, parcels leave post office rooms for international delivery with a significant reduction in returned shipments.

New features of Riposte Shipping 8.2 with Hurricane include:

Seamless Integration

  • Hurricane’s Taxes, Duties, and Compliance API provides full compliance functionality within Riposte Shipping.
  • On the clerk side, the UI validates or explains which errors are present, if any.
  • As the Hurricane database updates in real-time, compliance becomes faster and more accurate.
  • Integration can be triggered via specific destinations or service.
  • Individuals, countries, or items which are prohibited are flagged at the POS where the clerk receives notifications in real-time.
  • Insurance validations are also confirmed to prevent fraud or deliberate over coverage.

Product Classifications

  • Due to increased reliance on Posts for personal and commerce needs, improved product classifications are needed.
  • Riposte Shipping now provides compliance with the latest customs regulation and emerging security and customer requirements for EAD (electronic advanced data).
  • With Hurricane integration, Riposte Shipping allows for improved screening, faster shipments, and reduced issues at customs and border checkpoints.
  • The new product classifications functionality also allow for proper search protocols to identify proper product classification as well as classification codes required for customs.

Denied Party Screening

  • Riposte Shipping now includes Denied Party screening which is a validation process for carrying out checks on individuals, companies, or entities that are on a sanctioned list or watch.
  • Hurricane sources information from over 100 Denied Party lists including the UN, EU and OFAC.
  • Every time money changes hands, there is a responsibility to ensure that the goods are not destined for an individual, company, or entity on a government watch list.
  • Fines can be substantial – as can the damage to your reputation.

Product Restriction Screening

  • Hurricane can pre-screen shipments to avoid delays and inspections at customs and borders (e.g. animal products or firearms).
  • Users receive an updated list of restriction codes for both transportation and exports.
  • A cost breakdown of duties and taxes for delivery is also provided and these amounts reflect both the rate and the value of shipments, reducing surprise costs or unknown fees.

Duties, Taxes, and Fees

  • Riposte Shipping now allows for the pre-payment of duties and taxes so that the receiving party does not need to pay upon receipt.
  • The solution also provides a display of the customs declaration form with the breakdown of the taxes and duties for customer approval.

Integrated Customs Declaration Form

  • Shipment delays are reduced through an integrated customs process.
  • With Riposte Shipping, users have the ability to both preview and print CN23 forms.
  • With an electronic signature capture feature, signing forms and documentation is nearly instantaneous.

Product Availability
Existing customers should contact their account manager for more information. New customers are encouraged to get in touch with us for further information.

About Hurricane Commerce
Hurricane Commerce is brilliant at the boring – translating the complex into the simple.
Its solutions have been designed to give customers peace of mind about every cross-border eCommerce transaction.

Hurricane’s solutions are increasingly the choice of postal operators, eCommerce platforms, marketplaces and merchants and carriers.

Nothing moves without complete and valid data and increasing regulations and laws are providing huge challenges to anyone involved in cross-border eCommerce trade – challenges Hurricane and Escher are together helping to resolve. For more information about Hurricane, visit http://www.hurricanecommerce.com

About Riposte
The award-winning Riposte Platform provides Posts with an all-in-one customer engagement solution to support every step of the digital transformation journey. Posts can bypass unnecessary complexity and expense with Riposte and eliminate the trouble of evaluating, purchasing, and integrating multiple solutions. The Riposte Platform comes with out-of-the-box solutions for counter service, mobile integration, data analytics, retail worker onboarding, customer survey generation, integration of third-party agents, facilitation of a pick-up, drop-off network, and more.

About Escher
Escher is transforming postal operators and couriers worldwide, enabling them to engage today’s digitally savvy customers across all points of engagement. With Escher’s unique, purpose-built customer engagement platform, Posts can drive superior customer experience, with greater speed and better economics. With over 35 customers, Escher works with the most innovative Posts in the world. Their largest customer carries 47% of the world’s post. Escher’s technology gets used to serve over a billion citizens with 350,000 points of engagement globally. For more information about Escher, visit http://www.eschergroup.com