Delivering the best customer experience depends on having the right cross-border data
Providing accurate in-cart duty & tax visibility driving repeat orders, referrals, customer retention and a reduction of in-cart abandonment.
Faster/smoother customs clearance due to complete & accurate shipment data, that avoids expensive surcharges imposed by parcel carriers.
Avoiding delays and fines caused by customs non-compliance.
Maintaining the highest customer experience and delivery promise that drives brand loyalty and repeat orders.
Scale Beyond Borders
There are many reasons for the increasing popularity of cross-border eCommerce, among them the greater availability of products and brands and the ability to shop around for the best deals.
For retailers themselves, the attractions are also plentiful including the opportunity to scale beyond their home borders, entering new markets, driving revenue growth and staying ahead of the competition.
A successful cross-border eCommerce strategy can be highly lucrative, but it is also a complex area and having the right partners is business critical.
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The need to provide their end consumers with the best possible experience, regardless of whether the consumer is based in the home market or abroad.
The requirement for valid and verifiable data throughout the end-to-end supply chain and, particularly, at the customs entry point.
Moving goods without friction through customs, on to the end consumer without the carrier imposing large surcharges for resolving customs data problems.
Wrong or incomplete data resulting in holding charges, the need for manual rectification and, ultimately, delays in the goods reaching the end consumer.
The increasing need to offer customers a Delivered Duty Paid (DDP) solution.
Recent regulatory events including Brexit, the EU’s abolition of the VAT threshold on low value items, the introduction of the EU’s Import One-Stop Shop (IOSS), the US STOP Act and the EU’s Import Control System 2 (ICS2) have additionally ramped up the requirement for the provision of complete and accurate data including full product descriptions and HS codes.
Hurricane’s products were created specifically to help online retailers navigate the various pain points detailed above, enabling you to achieve cross-border eCommerce success.
With such large volumes involved in global eCommerce, scalability, operational and cost efficiency and regulatory compliance are only possible through the harnessing of applied technologies such as Hurricane’s suite of world-beating data APIs.
A leading UK shoe retailer had a serious issue with cart abandonment which was…
By integrating Hurricane’s Duty & Tax calculator, providing online customers with full visibility of payable duties and taxes, our client improved its sales conversion rate by 32%…
Some of the UK’s biggest online retailers, handling high volumes of cross-border transactions...
By integrating Hurricane’s data enhancement solution, our customer, logistics specialist Pro Carrier, was able to reduce the volume of parcels held at customs from over 30% in…
Hurricane has produced a series of handy guides to support the customs clearance process:
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