Duty and Tax

How Hurricane Helps Global Businesses With Cross-Border Delivery Challenges

How Hurricane Helps Global Businesses With Cross-Border Delivery Challenges

In a rapidly globalising world, the challenges faced by businesses in ensuring efficient cross-border delivery have never been more prominent. eCommerce has expanded its horizons, connecting businesses and customers across borders, but with this growth comes a set of unique challenges. A recent report from PR Newswire reveals that a staggering 43% of retailers struggle […]

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International Shipping: Rules and Regulations for eCommerce Businesses

International Shipping: Rules and Regulations for eCommerce Businesses

If you’ve decided to expand your business to include cross-border trade, you’ll need to familiarise yourself with basic international shipping rules. Each country has unique customs regulations based on the type of goods, their origin and the mode of transportation. However, you’ll find some common international shipping regulations apply to all businesses, from eBay and

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How to Write Product Descriptions for Customs Declaration and Clearance

How to Write Product Descriptions for Customs Declaration and Clearance

Shipment processes and delivery times can make or break a customer’s perception of a brand. Research shows that 95% of online shoppers expect retailers to solve shipping issues during transit and within the expected delivery timeframe. This is especially true for international deliveries. No pressure! Missing or inaccurate data that fails to comply with strict

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DDU vs DDP Shipping How eCommerce Sellers Can Grow Their Business

DDU vs DDP Shipping: How eCommerce Sellers Can Grow Their Business

International eCommerce has never been more accessible – or more daunting. With the global eCommerce market averaging $6.3 trillion in 2023 and set to reach $8.1 trillion by 2026, cross-border sales promise profits for retailers of all sizes. Pretty much anyone with business savvy, an internet connection and a website can set up an online

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EU Customs and Clearance Guide

A Retailer’s Guide to EU Customs Declarations & Clearance

Cross-border business is booming. Moving goods between countries can be challenging at the best of times, but in a post-Brexit world, it’s potentially headache-inducing. You need to consider everything from the paperwork to the costs, and ever-changing regulations make the customs clearance process even more complicated. Complete, accurate and timely data is more important than

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David SpoTtiswood
Co-founder

Interesting Fact: I am an amateur baker, but I still have no idea how sourduogh starter actually works, and am intrigued how it all reacts together to produce an incredible taste.

Favourite Music: November Rain by Guns ‘n’ Roses.  Going to Wembley with my wife our go to fun thing in our early years, our youth with long hair and rock clothing and not a care in the world other than getting the best spot in the house.

Favourite Quote: “Insanity is doing the same thing over and over again, and expecting different results ” – Albert Einstein

Harry Reilly
Non-exec

Interesting Fact:  I learned Arabic for five years!.

Favourite Music:  A Long December by Counting Crows.  Memory of best family time together in California.

Favourite Quote: “Don’t forget execution, boys. It’s the all-important last 95%”

Tom Lee

Technical Director

Interesting Fact:  I am completely self-taught from a technical skills persepctiuve, and left formal education at 18.

Favourite Music:  Blink 182 – Aliens Exist.  Brings back fond memories of stickly floors and cheap beer.

Favourite Quote: “He sprayed water in my face – thta’s not allowed” – James Haskell.  The whole event surrounding it is hilarious and shows the power of a good wind up

Martin Palmer
Co-Founder

Interesting Fact: I started my working life training to be an accountant but decided I hated numbers. (Ironically I now love them!). I really wanted to join the Hong Kong Police force but couldn’t do that until i was 24. I took a temporary job in Imports and 47 years later here I am.

Favourite Music: There only was one choice. Harry Chapin. Meant a lot to me in my early years as an import broker. We played Chapin for hours and this one seemed to cover so many modes.

Favourite Quote: “No man is an island”

Neil Harmer

Operations Director

Interesting Fact:  As a Geologist my idea of the perfect beach holiday is going to the beach and investigating the rocks in the cliffs behind.

Favourite Music:  Broken Stones – Paul Weller, I’m a huge Paul Weller / The Jam fan; Broken Stones is a very relaxing song, I love the use of the electric piano in it

Favourite Quote: “Don’t put off until tomorrow what you can do today”. This is a great quote by Benjamin Franklin, to have in your head when working through a series of tasks to help keep focused.

Robert Dundas
Sales Director

Interesting Fact:  One of my life goals is to be able to speak French, I’ve been doing Duolingo every day for the last five years, and I’m still rubbish! 

Favourite Music: Where do I even start! Tom Petty Running Down a Dream, this is my top-down driving next to the ocean song

Favourite Quote: “This time will pass”

ASHLEY DEXTER
CFO & Co-founder

Interesting Fact: I was nearly named Battle Dexter (I would have probably now been residing in one of His Majesty’s establishments)

Favourite Music: Even though I spent a few years in the music industry my taste of music was always a cause for concern with my colleagues, so to surprise them all my current favourite is Kids by MGMT (absolute belter)

Favourite Quote: “Quitters never win and winners never quit”

Ian Venner
CTO & Co-founder

Interesting Fact: Runs Red Lantern Records, a not-for-profit, ethical label as a side project, whose artists have regular national BBC radio airplay.

Favourite Music: Tom Waits, pretty much all of his work.  Beautifully observed avante-garde vignettes of life.  Oh, and anything really loud!

Favourite Quote: “It’s not the mountains we climb, but the grit in our shoe that grinds us down” – which sums up taking a business from start-up to enterprise.

Martyn Noble
CEO & Co-founder

Interesting Fact: Played a high standard of semi-professional rugby union (too many years ago now!)

Favourite Music: Led Zeppelin – Stairway to Heaven…my first live gig – Knebworth 11th August 1979, the track never grows old and is the iconic song of ‘hope’ whatever mood you are in when listening too it…and I’m still trying to work out what the lyrics mean!!

Favourite Quote: “Know your customers, Know your People, Know your Numbers” – plagiarised from Sir John Harvey Jones when I met him very early on in my career and values I stick to in my business life.