Pro Carrier teams up with Hurricane Commerce to provide customers with complete cross-border eCommerce experience

Pro Carrier, the cross-border delivery business of DG International, is partnering with Hurricane Commerce to ensure its retail customers’ parcels flow smoothly through customs.

The company has integrated Hurricane’s data enhancement Zephyr API and its Aura API, which supports on duty and tax calculation, prohibited and restricted goods screening and denied party screening.

The partnership forms a key part of Pro Carrier’s goal of providing UK eCommerce merchants with a complete cross-border delivery solution.

Gary Tervit, Pro Carrier’s Managing Director, said: “We believe we have the most comprehensive set of solutions for eCommerce customers and the integration of Hurricane’s game-changing APIs on data enhancement and compliance are an integral part of our offer.

“Whether you are an established eCommerce merchant or looking to scale, we are helping to simplify the cross-border delivery experience.

“The onset of Brexit and other major regulatory changes like the US STOP Act and ICS2 are presenting some serious challenges for international retailers.

“By working with partners like Hurricane we can give our customers total peace of mind on key areas such as product descriptions, HS6 codes, calculating the correct duties and taxes and ensuring you are not sending prohibited or restricted goods into countries or exporting items to people on denied party lists.”

Gary added: “We are investing heavily in Pro Carrier’s technology capability and our team of specialists as part of our growth plans for 2021 and beyond.”

David Spottiswood, co-founder of Hurricane Commerce, said: “We are delighted to be partnering with Pro Carrier as part of their strategy of providing their UK retail customers with the most complete cross-border eCommerce service.

“The opportunities for merchants to be part of the seismic growth in eCommerce are vast, but so are the regulatory hurdles that need to be met.

“Hurricane’s Zephyr and Aura APIs were created specifically to help merchants, marketplaces, platforms, postal operators and carriers put themselves in the best possible place to grow their businesses and ensure compliance.”


Hurricane in the news:

Hurricane Commerce and Lyngsoe Systems hold cross-border trade webinar

The growth in cross-border eCommerce provides huge opportunities for postal operators and their customers.

But only by being prepared for Brexit and other major new regulations such as ICS2 and the EU VAT modernisation package can operators hope to protect and grow their revenues.

In today’s world, nothing moves without the right data. Not having it means long delays in customs, additional costs and unhappy customers.

Hurricane Commerce recently teamed up with Lyngsoe Systems for a webinar exploring some of the challenges faced by postal operators and how they can be prepared for Brexit on January 1.

Taking part in the webinar were Rob Dundas, Business Development Director for Hurricane Commerce and Poul-Erik Jorgensen, a business consultant with Lyngsoe Systems.

The webinar was moderated by Shannon Diett, who held several senior management roles with DHL before recently becoming an independent consultant in the postal and logistics sector.

To listen to the webinar, go to

Jayne headshot

Q&A with Jayne James, Business Development Director

In the latest of our Q&A sessions with key members of the Hurricane Commerce team we catch up with Business Development Director Jayne James.


Tell us about your early career and how you moved into the world of international eCommerce?

I started my sales career in directory advertising which meant being away from home on specific campaigns throughout the year particularly close to print deadlines.

Targets were tough and the hours more so but sales training was excellent, the best anyone could have at that time.

In those days, we had no mobiles, laptops or sat nav which meant we had to rely on A–Z maps and directions from customers to find them.

Following the birth of my son in 1994 I realised this would not work and 5 months later I joined DHL Express and, subsequently, Deutsche Post, working in various roles in international express, parcels, and mail.


You briefly switched from international eCommerce and shipping to owning your own events and marketing start-up. What prompted this move?

I always like a challenge. My partner designed a boutique spa hotel in Andalucía and it was my job to market it globally and try and fill it 300 days a year.

I started by inviting some of the best online holiday agents to visit and following their recommendations we started to attract the right customers who came back regularly each year.

The books were full, so what did I do next? The strategy was to sell the property and move back to the UK. Thankfully the 3-year plan was a success and I was able to move on to the next chapter of my career.


How did you come to be so involved in the Chinese eCommerce and logistics markets?

During the eCommerce boom Chinese businesses became incredibly savvy and found that they had the infrastructure to handle the shipping process themselves, but just needed local knowledge on customs process and final mile deliveries.

china ecommerce

My role was to be that contact who could supply them with the customs processes for Europe and aid in the final mile delivery process. This allowed me to build good relationships and have a great career helping Chinese businesses successfully trade cross-border.

Working with Chinese businesses is incredibly rewarding. If they know how they need to improve their service, particularly improving transit times and reducing costs, then they are very hardworking and focussed to accomplish their goals. This makes collaboration with them straightforward as they are always quick to adopt any solution to enable them to improve the end-to-end process.


What is it about the Asian and, more specifically, the Chinese market that makes them so unique and such a big opportunity?

China has a sophisticated IT infrastructure which allows businesses to generate high sales and volumes, with a focus on short transit times. Because of this, a package from China to the UK is capable of only taking 4-5 days door-to-door nowadays.

This is incredible considering all the touch points of the supply chain, from receipt of order to airfreight, customs and handover to the final mile delivery in the destination country.

This does require businesses to provide accurate data with any packages, otherwise they can get caught in customs until the information is provided. This can drastically impact transit times and the overall customer experience.

However, having accurate data brings its own challenges as the different regional languages and dialects make it difficult to always have correct translations of descriptions and codes available.


What drew you to Hurricane?

Quite simply, the people and the technology.

I have worked with both Martyn Noble (CEO and Chairman) and Ash Dexter (CFO) since the mid-1990s and I trust and respect them and the rest of the Hurricane team.

Alongside this, the data enhancement and compliance products Hurricane has created are perfect to meet the challenges and opportunities presented by the continuing huge growth in cross-border eCommerce trade.


How has Coronavirus changed the focus of businesses?

eCommerce has grown exponentially for many businesses in the logistics and delivery sector. This has meant that postal operators, couriers and logistics providers have had to evaluate their delivery services and adapt to meet the expectations of the customer.

Food, homeware, furniture as well as fashion and footwear can now be delivered to your door, and, although it has allowed physical stores to remain open in another form, it has meant there are more online returns to deal with, adding further cost for the delivery companies.

As a sales person, not travelling to meet customers is the main drawback. Face-to-face meetings have a different perspective and allow you to better connect with someone. Having said this, the Hurricane team has adapted quickly to ensure its sales and marketing processes are as strong as ever.

UK and EU flag over London

Cross-border trade operators need to get Brexit-ready or face severe delays at customs

Planning for Brexit Day ranges from “excellent” to “chaotic”, according to a cross-border eCommerce specialist.

Hurricane Commerce says the discrepancy between those who have put in place robust plans and those who haven’t is huge – and time is running out to get Brexit-ready.

Postal authorities, carriers, eCommerce merchants and marketplaces all face severe impact on their businesses if they are not able to provide complete and valid data on parcels from January 1.

Martin Palmer, Hurricane Commerce’s Chief Content and Compliance Officer, said: “This is not just about the UK and trading into the EU; it is also about the remaining 27 EU member countries and their cross-border trade into the UK.

“The phrase ‘My shipment is stuck in customs’ is often used by businesses and the ever-growing number of private citizens using international eCommerce retailers.

“The perception is that customs officers and their bureaucratic requirements are bringing the world to a grinding halt. The reality is quite different. Most customs authorities operate sophisticated, automated clearance facilities taking just a few moments for a shipment with the correct data to clear customs.

“The real problem is usually that the exporter or importer has not complied with the requirements to import a shipment into a country and have failed to supply full and accurate data and documentation.

“The problem is only going to be exacerbated by Brexit. We know that while some postal operators, carriers and eCommerce merchants are ready for the changes, many more are a long way from being prepared. The state of readiness ranges from the excellent to the chaotic.”

Some of the main reasons for delays in Customs clearance include:

  • Missing or incomplete data – Customs clearance in most countries is automated. Missing or incomplete data will result in an automatic failure.
  • Vague or misleading descriptions of contents – Product descriptions need to be accurate and detailed.
  • Missing and incorrect HS 6 codes – The World Customs Organisation Harmonised System that uses code numbers to define products. Many Logistics Service Providers (LSPs) will refuse to accept shipments without provision of this information.
  • Incomplete shipper and consignee data – Ensuring full details of shipper and consignee name and address data, including collection and importer details if relevant, is essential.
  • Contents require licences or other specialised paperwork for import – Every country has unique requirements, practices and restrictions for international shipping and determining which commodities can be shipped into and out of a country.
  • Unrealistic valuation of contents – One of the most common duty and tax disputes is an incorrectly declared value. Values should represent the actual transaction value or a realistic market value. An error in value can cost you considerably in import delays and fines.
  • Missing Country of Origin (COO) – Customs require to know where the commodity was manufactured in addition to where it was exported from. The COO may influence the amount of duty and tax that may be applicable to be paid.
  • Denied Parties (DPs) – Denied parties are individuals, organisations and entities that have been placed on a governmental list that limits the ability to do business with them. Most governments have DP lists as well as international organisations such as the United Nations, and the EU. Shipments originating from or destined to an individual, organisation or entity appearing on a DP list can result in clearance delays, substantial financial penalties or even jail time.

Martin added: “Anyone who leaves their Brexit preparations until the last minute is asking for trouble. We are now less than 80 days away from this seismic change in the trading relationship between the UK and the EU.

“Customs authorities themselves are having to scale up massively to cope with the huge increase in requirement for customs declarations and there will inevitably be some major challenges as both sides get used to the new norm.

“It therefore means the more prepared those involved in cross-border eCommerce trade are, the more likely your parcels are to get to their destination as seamlessly as possible after January 1.”

Hurricane Commerce’s industry-leading solutions are helping customers, including postal operators, carriers, eCommerce merchants, marketplaces and platforms across the key areas of data enhancement, duty and tax calculation, prohibited and restricted goods screening and denied parties screening.

The company, founded in 2016, has brought together leading professionals from logistics, compliance and technology.

Hurricane Commerce partners with Escher

Riposte Shipping 8.2 with Hurricane Commerce Simplifies Taxes, Duties, and Compliance

Escher, the global leader transforming postal operators and couriers, announced the launch of Riposte Shipping 8.2 with Hurricane. This latest release features seamless integration with Hurricane, providing Posts with full access to taxes, duties and compliance functionality, directly from within the Riposte Shipping application.

By 2022, cross-border e-commerce shipments will account for 22 percent of all e-commerce shipments of physical products, according to Statista. However today, there are many obstacles around international shipments that prevent Posts from delivering a positive experience for their customers. Landing cost sticker shock, confusion regarding required documentation and shipping restrictions, as well as the inability to screen all recipients for denied party status are just a few of these challenges.

Riposte Shipping 8.2 with Hurricane is the comprehensive solution to these problems, offering Posts cost transparency, improved shipping reliability, while making compliance convenient.

“Parcels and packets shipped across borders need an electronic ‘passport’ for safe and reliable travel and this is one way Riposte Shipping helps Posts,” said Nick Manolis, CEO, Escher. “The seamless integration of Hurricane with Riposte Shipping is the leading solution that streamlines the international shipping process, improving delivery success rates, free from delays or missing contents.”

“We are excited to be partnering with Escher on the launch of Riposte Shipping 8.2 and to be providing Posts with a range of industry-leading solutions covering data enhancement, duty and tax calculation, prohibited and restricted goods screening and denied parties screening,” explained Martyn Noble, CEO, Hurricane Commerce.

Last year, Escher partnered with Hurricane to bring its Riposte Taxes, Duties, and Compliance solution to market, helping Posts everywhere simplify the cross-border shipping process. Riposte Shipping 8.2 with Hurricane represents a deeper integration with Hurricane. With real-time updates from Hurricane, parcels leave post office rooms for international delivery with a significant reduction in returned shipments.

New features of Riposte Shipping 8.2 with Hurricane include:

Seamless Integration

  • Hurricane’s Taxes, Duties, and Compliance API provides full compliance functionality within Riposte Shipping.
  • On the clerk side, the UI validates or explains which errors are present, if any.
  • As the Hurricane database updates in real-time, compliance becomes faster and more accurate.
  • Integration can be triggered via specific destinations or service.
  • Individuals, countries, or items which are prohibited are flagged at the POS where the clerk receives notifications in real-time.
  • Insurance validations are also confirmed to prevent fraud or deliberate over coverage.

Product Classifications

  • Due to increased reliance on Posts for personal and commerce needs, improved product classifications are needed.
  • Riposte Shipping now provides compliance with the latest customs regulation and emerging security and customer requirements for EAD (electronic advanced data).
  • With Hurricane integration, Riposte Shipping allows for improved screening, faster shipments, and reduced issues at customs and border checkpoints.
  • The new product classifications functionality also allow for proper search protocols to identify proper product classification as well as classification codes required for customs.

Denied Party Screening

  • Riposte Shipping now includes Denied Party screening which is a validation process for carrying out checks on individuals, companies, or entities that are on a sanctioned list or watch.
  • Hurricane sources information from over 100 Denied Party lists including the UN, EU and OFAC.
  • Every time money changes hands, there is a responsibility to ensure that the goods are not destined for an individual, company, or entity on a government watch list.
  • Fines can be substantial – as can the damage to your reputation.

Product Restriction Screening

  • Hurricane can pre-screen shipments to avoid delays and inspections at customs and borders (e.g. animal products or firearms).
  • Users receive an updated list of restriction codes for both transportation and exports.
  • A cost breakdown of duties and taxes for delivery is also provided and these amounts reflect both the rate and the value of shipments, reducing surprise costs or unknown fees.

Duties, Taxes, and Fees

  • Riposte Shipping now allows for the pre-payment of duties and taxes so that the receiving party does not need to pay upon receipt.
  • The solution also provides a display of the customs declaration form with the breakdown of the taxes and duties for customer approval.

Integrated Customs Declaration Form

  • Shipment delays are reduced through an integrated customs process.
  • With Riposte Shipping, users have the ability to both preview and print CN23 forms.
  • With an electronic signature capture feature, signing forms and documentation is nearly instantaneous.

Product Availability
Existing customers should contact their account manager for more information. New customers are encouraged to get in touch with us for further information.

About Hurricane Commerce
Hurricane Commerce is brilliant at the boring – translating the complex into the simple.
Its solutions have been designed to give customers peace of mind about every cross-border eCommerce transaction.

Hurricane’s solutions are increasingly the choice of postal operators, eCommerce platforms, marketplaces and merchants and carriers.

Nothing moves without complete and valid data and increasing regulations and laws are providing huge challenges to anyone involved in cross-border eCommerce trade – challenges Hurricane and Escher are together helping to resolve. For more information about Hurricane, visit

About Riposte
The award-winning Riposte Platform provides Posts with an all-in-one customer engagement solution to support every step of the digital transformation journey. Posts can bypass unnecessary complexity and expense with Riposte and eliminate the trouble of evaluating, purchasing, and integrating multiple solutions. The Riposte Platform comes with out-of-the-box solutions for counter service, mobile integration, data analytics, retail worker onboarding, customer survey generation, integration of third-party agents, facilitation of a pick-up, drop-off network, and more.

About Escher
Escher is transforming postal operators and couriers worldwide, enabling them to engage today’s digitally savvy customers across all points of engagement. With Escher’s unique, purpose-built customer engagement platform, Posts can drive superior customer experience, with greater speed and better economics. With over 35 customers, Escher works with the most innovative Posts in the world. Their largest customer carries 47% of the world’s post. Escher’s technology gets used to serve over a billion citizens with 350,000 points of engagement globally. For more information about Escher, visit

Lyngsoe Systems and Hurricane Commerce join forces to ensure frictionless cross-border trade

Two companies specialising in cross-border trade technologies have teamed up to help postal operators prepare for a wave of new regulations coming into force over the coming months.

Among them are the implementation of ICS2 (Import Control System 2), requiring entry summary declarations on all parcels and packets entering the EU, and the EU’s VAT modernisation package and launch of the Import One Stop Shop (IOSS).

Lyngsoe Systems is offering its customers Hurricane Commerce’s Zephyr data enhancement solution to complement its own Manual Imaging Capture Station (MICS), which provides a scalable solution for optimising import, customs and VAT collection.

MICS removes bottlenecks by separating data entry from the physical handling of items, automates data capturing and registration, raises throughput utilising existing floorspace more effectively and lowers the cycle time of import and clearance.

Hurricane’s Zephyr API enables the efficient checking and completion of cross-border shipment pre-advices. It identifies invalid descriptions, returns a status code for each imported consignment, and includes a product description, HS6 code and, if required, 8 and 10-digit import and export codes.

Zephyr can process over 700 million requests per day with 85% accuracy and achieves average response times of 100 milliseconds.

Villads Thomsen, CEO of Lyngsoe Systems, said: “A smooth cross-border eCommerce process calls for combining the different data sources readily available today.

“Lyngsoe Systems is excited to complement our MICS platform with eCommerce data analytics from Hurricane to achieve a frictionless cross-border trade.”

Martyn Noble, CEO of Hurricane Commerce, said: “We are delighted that Lyngsoe Systems has chosen our game-changing Zephyr solution to complement its own industry-leading offering to postal authorities.

“Our solutions are helping postal operators, carriers, logistics providers and online retailers capitalise on the huge growth opportunities in eCommerce while staying compliant in the face of ever-increasing global regulations and laws.”

Lyngsoe Systems and Hurricane are hosting a one-hour webinar, “Data Enhancement and Machine Learning in Office of Exchange” on Thursday, November 5th (2pm GMT/ 3pm CET). To register visit