Hurricane tech updates ensure best-in-class service for customers

Hurricane tech updates ensure best in class service for customers

Only by continuing to evolve our technology can Hurricane ensure its customer offering is truly world-leading.

The latest updates introduced over the last year to our Zephyr and Aura APIs have included new content and improved processing speeds.

To keep up with changing regulations and more complex requirements from customers, Hurricane has invested heavily in our Content and Tech teams, bringing in additional specialists to help drive our solutions forward.

The most recent updates saw the introduction of the new Harmonised System 2022 (HS2022) codes, with the World Customs Organisation introducing over 350 new HS codes, as well as removing over 100.

This represented the biggest change to HS codes since HS2017 five years ago.

Working round the clock throughout December, Hurricane’s Content and Tech teams updated the new codes for each country that adopted HS2022 as of January 1st. More countries will move over to HS2022 during the coming months meaning this will continue to be a major project for some time to come.

The HS2022 activity followed a busy 2021 for Hurricane as we worked to ensure that our world-leading technology met the challenges of customers facing up to regulatory changes brought about by Brexit, the US STOP Act and the launch by the European Union of the Import One-Stop Shop (IOSS).

By enabling our customers to be prepared for these and other regulatory changes impacting cross-border eCommerce, Hurricane allows them to focus on growing their business and revenues.

The desire to ensure continuous enhancement of our solutions also saw our Tech team migrate our services to Golang from NodeJS.

Although time consuming and complex, the migration was necessary to ensure Hurricane is able to provide the best possible service to customers.

An example of the enhancement is that a call to Zephyr that had an average response time of 200-250 milliseconds before the update can now be achieved in 100-150 milliseconds.

This continual appetite to capture marginal gains in our business is something that is welcomed by our ever-growing portfolio of customers including An Post, Emirates Post, Royal Mail, SEKO Logistics, Australia Post, 4PX and Yanwen.

To view more on how our solutions are being used you can visit our customer page here.

To find out more on our solutions and how they can benefit your cross-border business, see our solutions page here.

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David SpoTtiswood
Co-founder

Interesting Fact: I am an amateur baker, but I still have no idea how sourduogh starter actually works, and am intrigued how it all reacts together to produce an incredible taste.

Favourite Music: November Rain by Guns ‘n’ Roses.  Going to Wembley with my wife our go to fun thing in our early years, our youth with long hair and rock clothing and not a care in the world other than getting the best spot in the house.

Favourite Quote: “Insanity is doing the same thing over and over again, and expecting different results ” – Albert Einstein

Harry Reilly
Non-exec

Interesting Fact:  I learned Arabic for five years!.

Favourite Music:  A Long December by Counting Crows.  Memory of best family time together in California.

Favourite Quote: “Don’t forget execution, boys. It’s the all-important last 95%”

Tom Lee

Technical Director

Interesting Fact:  I am completely self-taught from a technical skills persepctiuve, and left formal education at 18.

Favourite Music:  Blink 182 – Aliens Exist.  Brings back fond memories of stickly floors and cheap beer.

Favourite Quote: “He sprayed water in my face – thta’s not allowed” – James Haskell.  The whole event surrounding it is hilarious and shows the power of a good wind up

Martin Palmer
Co-Founder

Interesting Fact: I started my working life training to be an accountant but decided I hated numbers. (Ironically I now love them!). I really wanted to join the Hong Kong Police force but couldn’t do that until i was 24. I took a temporary job in Imports and 47 years later here I am.

Favourite Music: There only was one choice. Harry Chapin. Meant a lot to me in my early years as an import broker. We played Chapin for hours and this one seemed to cover so many modes.

Favourite Quote: “No man is an island”

Neil Harmer

Operations Director

Interesting Fact:  As a Geologist my idea of the perfect beach holiday is going to the beach and investigating the rocks in the cliffs behind.

Favourite Music:  Broken Stones – Paul Weller, I’m a huge Paul Weller / The Jam fan; Broken Stones is a very relaxing song, I love the use of the electric piano in it

Favourite Quote: “Don’t put off until tomorrow what you can do today”. This is a great quote by Benjamin Franklin, to have in your head when working through a series of tasks to help keep focused.

Robert Dundas
Sales Director

Interesting Fact:  One of my life goals is to be able to speak French, I’ve been doing Duolingo every day for the last five years, and I’m still rubbish! 

Favourite Music: Where do I even start! Tom Petty Running Down a Dream, this is my top-down driving next to the ocean song

Favourite Quote: “This time will pass”

ASHLEY DEXTER
CFO & Co-founder

Interesting Fact: I was nearly named Battle Dexter (I would have probably now been residing in one of His Majesty’s establishments)

Favourite Music: Even though I spent a few years in the music industry my taste of music was always a cause for concern with my colleagues, so to surprise them all my current favourite is Kids by MGMT (absolute belter)

Favourite Quote: “Quitters never win and winners never quit”

Ian Venner
CTO & Co-founder

Interesting Fact: Runs Red Lantern Records, a not-for-profit, ethical label as a side project, whose artists have regular national BBC radio airplay.

Favourite Music: Tom Waits, pretty much all of his work.  Beautifully observed avante-garde vignettes of life.  Oh, and anything really loud!

Favourite Quote: “It’s not the mountains we climb, but the grit in our shoe that grinds us down” – which sums up taking a business from start-up to enterprise.

Martyn Noble
CEO & Co-founder

Interesting Fact: Played a high standard of semi-professional rugby union (too many years ago now!)

Favourite Music: Led Zeppelin – Stairway to Heaven…my first live gig – Knebworth 11th August 1979, the track never grows old and is the iconic song of ‘hope’ whatever mood you are in when listening too it…and I’m still trying to work out what the lyrics mean!!

Favourite Quote: “Know your customers, Know your People, Know your Numbers” – plagiarised from Sir John Harvey Jones when I met him very early on in my career and values I stick to in my business life.