Hurricane CEO Martyn Noble and fellow co-founder David Spottiswood have been interviewed for the latest episode of the Postal Hub Podcast.
Ian Kerr interviewed Martyn and David to discuss the challenges and opportunities facing posts at the start of 2021.
They include the full enforcement of the US STOP Act, Brexit, ICS2 and the removal of the exemption from VAT on small parcels.
Martyn and David discuss at length not just the challenges posed by tightening regulations, but also the huge opportunities in cross-border eCommerce trade if the posts along with carriers, merchants and marketplaces get it right.
They also talk about the fine margins between great customer service and poor customer service.
Crucial to success is the provision of complete and valid customs clearance data which will help to ensure the smooth flow of goods around the globe.
You can listen to the podcast here – http://www.thepostalhub.com/podcasts/episode-219-brexit-stop-act-cross-border-ecommerce
