Our Case Studies & Testimonials
Read about how some of Hurricane’s customers are using our products to transform their cross-border businesses through greater data accuracy, duty & tax calculation and world-leading compliance screening.
Browse our Success Stories
Reducing the volume of parcels held by customs from 30% to less than 0.5%
By utilising Hurricane’s world-leading data enhancement solution, Pro Carrier was able to transform the volume of parcels being held at customs.
During peak 2021, over 30% of parcels were being held, but following the integration with Hurricane, this figure reduced dramatically to less than 0.5% in peak 2022.
The impact of Hurricane’s solution means that Pro Carrier has the confidence that deliveries will arrive with the end consumer on time and in full.
Guy Fischer, Managing Director, Pro Carrier, said: “Pro Carrier’s partnership with Hurricane is already creating huge advantages for clients sending products into the EU. Going from 30% of parcels held in Peak 2021 to sub 1% in Peak 2022 is testament to the clean, accurate data vetted by Hurricane. At Pro Carrier, we’re performing above the market standard for customs clearances – something other providers struggle to offer.”
Postal operator transforms data accuracy
Cyril McGrane, An Post’s Director of Pricing, International and QOS, said:
“We are investing heavily in our cross-border eCommerce capability and Hurricane plays an important part in this. “By utilising Hurricane’s Zephyr API, An Post has been able to improve data accuracy on cross-border shipments to well over 90%. This has been a game-changer in terms of meeting the requirements of customs authorities as well as enhancing operational efficiency and customer experience.”SEKO meets requirement for denied parties screening
SEKO’s David Emerson, said: “In today’s global eCommerce, nothing moves without the right data. Increasing rules and regulations mean that shipments have to have accurate data sets otherwise they are going to run into severe problems.
“For SEKO, it is an imperative that we keep our customers’ goods moving and Hurricane is a key partner in enabling us to achieve this.”
Supporting data enhancement in preparation for ICS2
This global forwarder is implementing data enhancement in relation to ICS2 for all its streams that are originating in different countries and have the EU or UK as a destination.
Our data enhancement solution is validating and completing the required customs code and is screening for prohibited and restricted goods and denied parties. Our customer is now planning to use Hurricane to ensure that the tax and duty calculation provided by their customer is correct, enabling it to meet the requirements of the EU’s IOSS and Delivered Duty Paid (DDP) streams.
Reduce time to lodge an accurate customs declaration from 1-2 hours to 3-4 minutes.
Preparing customs declarations is complex and requires experienced customs brokers to approve lodgement after considerable data entry into the many and varied fields of an online declaration system. Typically, a customs declaration will take at least 1-2 hours to create. Often, there is no ability to monitor duty changes in real time. Hence, duty is often overpaid.
By utilising Hurricane, integrated to a leading freight forwarding, automated customs solution with accurate data, the declaration lodgement process is less than 5 minutes, with minimal data entry required. Potential resource savings are more than US$500,000 annually.
By submitting accurate declarations, freight forwarders & customs brokers will avoid hefty penalties and fines. In addition, duty savings are greater than US$200,000 annually for an SME trader and over US$1 million for a larger enterprise.
A leading cross-border shoe retailer had a serious issue with cart abandonment which was impacting its cross-border sales strategy.
By integrating Hurricane’s Duty & Tax calculator, providing online customers with full visibility of payable duties and taxes, our customer improved its sales conversion rate by 32%.
The retailer says , says: “Implementing Hurricane has been a success story for this company. A/B testing after implementation showed that accurate estimates provided in the basket with the option to pay in advance improved conversion rates by as much as 32%. The information acts as a re-assuring factor and encourages overseas customers to purchase. Without question this has improved our international business in our key markets.”
The streamlining and upgrading of international retail offer
Validation and completion of datasets that are handled via major customer platforms
A leading global postal operator has integrated Hurricane’s data solutions in its 2 major customer platforms and in its first year is already covering 65% of all exported small parcel volume.
The data received from customers, via pre-advises, is validated and where necessary completed. Screening for prohibited and restricted goods and denied parties is also part of the process that has been developed by this operator.
This process is successfully smoothing the import and export cross-border operations and is avoiding liability for regulatory non-compliance.
The ROI for the postal operator includes operational cost savings, shorter transit times and fewer returns.
Hurricane helps TDG’s ETrak grow by over 240%
The Delivery Group’s ETrak service is a true multi carrier platform which prides itself on high speed, straightforward deliveries and fulfilment services carried out at an affordable rate.
Hurricane was initially selected by TDG in 2021 to integrate within TDGs proprietary ETrak system to provide a landed cost engine for duty and tax calculation.
Additional data services including prohibited and restricted goods screening and denied parties screening were then also made available to ETrak customers.
Mark Calladine, TDG’s Group eCommerce & International Director, said: “Hurricane is the perfect partner for us. From the very outset three years ago through to today, we have enjoyed a highly professional partnership. Our respective teams understand each other and have a very smooth working relationship.”
In the last year, ETrak has experienced growth of over 240%. Since the product launched three years ago, turnover has increased to more than £10million annually.
Mark said: “Utilising Hurricane’s services within ETrak has been a crucial part of this success story and allows TDG to provide a full range of services through one simple integration.”
An Post praises Hurricane “product quality”
An Post and Hurricane have now been working together for almost five years.
The partnership initially focused on improving data on imports, but now extends to export and An Post’s retail network.
Cyril McGrane, An Post’s Director of Pricing, International and QOS, said:
“Hurricane had the knowledge and expertise to deliver on time a product that a post could never have built and that has continued to provide further capabilities over time.
“Another key attribute of Hurricane’s product is its scalability. We started with a focus on import and then expanded to export.
“More recently, we have started to deploy the Hurricane solution across our retail network, initially into our 50 or so owned post offices and with the intention of rolling out across our wider post office estate.
“This is another significant innovation by An Post, placing Hurricane’s tech at the front end to fix the data at the start of a parcel’s journey.
“The changes the postal sector has been through have been seismic and An Post is widely regarded as having been an early adopter of the systems, processes and technology required to succeed in the modern world of cross-border eCommerce.
“Hurricane stands out as a partner because of the quality of its product and the deep knowledge of their team.”
David Spottiswood, Hurricane Co-Founder, said: “An Post is a fantastic example of a post that recognised the requirement to invest in the kind of solutions that were going to be business critical in a changing world with ever more stringent requirements governing cross-border data flows.”
Browse our Testimonials
“Asendia USA is all about empowering our customers to grow across borders through the provision of a range of eCommerce and mail delivery services.
“Hurricane’s solutions are already making a difference and is a good fit with our wider range of customized solutions that reduce costs, improve transit times and provide a superior customer experience.”
Bob Puppa
Chief Operating Officer of Asendia USA
“EVRi is committed to providing our customers with the best possible experience and a key part of this mission is ensuring parcels are able to move seamlessly on to their final destination.
“Achieving this requires the adoption of best-in-class technology and we are delighted to have Hurricane as our global strategic partner for the provision of cross-border data solutions.”
Ed Ayyad
Director of International at EVRi
“Our carrier management platform constantly adapts to eCommerce challenges and this partnership is a vital addition to our offering. It will give Intersoft customers peace of mind when shipping internationally.
“The ability to use Hurricane’s generated HS codes within our label production means customers will have one less obstacle to overcome. The integrity of data matters, and with Hurricane’s intuitive AI constantly learning from its users, we can integrate that data in a seamless way.”
James Thomas
Managing Director of Intersoft
“We pride ourselves on only working with the best-in-class and Hurricane’s solutions are truly world-leading in the field of data provision.
“In today’s global eCommerce, nothing moves without the right data. Increasing rules and regulations mean that shipments have to have accurate data sets otherwise they are going to run into severe problems.
“For SEKO, it is an imperative that we keep our customers’ goods moving and Hurricane is a key partner in enabling us to achieve this.”
David Emerson
Senior Vice-President eCommerce Solutions at SEKO
“The expansion of our international eCommerce parcels business is one of our top priorities. We were impressed by the experience and knowledge of the Hurricane team and the quality of the data solutions they have developed.”
Peter Somers
Ex-CEO of Emirates Post
“We are investing heavily in our cross-border eCommerce capability and Hurricane is an important partner. The continuing enhancement of the data quality on parcels will ensure we meet the regulatory requirements and provide benefits operationally, financially and in customer satisfaction.”
Cyril McGrane
An Post’s Director of International Trade
“The integration of Hurricane’s game-changing data solutions will significantly enhance the capability of our OCR engine and is part of our commitment to providing our postal operator and courier customers with a total set of solutions.”
Brody Buhler
CEO of Escher Group
“AEB’s partnership with Hurricane ensures that both our businesses continue to be at the cutting edge of cross-border eCommerce. Together our solution will enable frictionless cross-border trade.”
Geoff Taylor
Managing Director of AEB (International)
“Kona, was a competitive all-in-one solution for our flourishing business. It is truly game-changing in terms of the data services it provides and the benefits it offers to our customers in achieving the best possible customs clearance experience.
The integration of Hurricane’s Kona solution means that Starlinks Global is able to provide our customers with the data services they require, ensuring the best possible delivery experience.”
Beth Chapman
Managing Director of Starlinks Global
“Given key regulatory changes that are now coming into play for ICS2 second release around the provision of HS Codes for shipping into the EU, NZ Post recognises now more than ever the need to ensure complete and accurate data to support free flow trade for our customers when sending overseas.
“Hurricane will enable us to meet these obligations while providing a seamless cross-border shipping experience for our customers through efficient checking and completion of cross-border shipment pre-advice data.”
Fern Sandercock
NZ Post’s Head of Product, International Solutions (Acting)
“Through partnerships with the likes of Hurricane Commerce, IPC is enabling our members and other posts to meet the ICS2 requirement for mandatory AED, but also many other customs and security requirements, through a common system, resulting in a reduction in complexity, implementation costs, and time.”
Holger Winklbauer
CEO of the International Post Corporation
