Hurricane tech updates ensure best-in-class service for customers

Only by continuing to evolve our technology can Hurricane ensure its customer offering is truly world-leading.

The latest updates introduced over the last year to our Zephyr and Aura APIs have included new content and improved processing speeds.

To keep up with changing regulations and more complex requirements from customers, Hurricane has invested heavily in our Content and Tech teams, bringing in additional specialists to help drive our solutions forward.

The most recent updates saw the introduction of the new Harmonised System 2022 (HS2022) codes, with the World Customs Organisation introducing over 350 new HS codes, as well as removing over 100.

This represented the biggest change to HS codes since HS2017 five years ago.

Working round the clock throughout December, Hurricane’s Content and Tech teams updated the new codes for each country that adopted HS2022 as of January 1st. More countries will move over to HS2022 during the coming months meaning this will continue to be a major project for some time to come.

The HS2022 activity followed a busy 2021 for Hurricane as we worked to ensure that our world-leading technology met the challenges of customers facing up to regulatory changes brought about by Brexit, the US STOP Act and the launch by the European Union of the Import One-Stop Shop (IOSS).

By enabling our customers to be prepared for these and other regulatory changes impacting cross-border eCommerce, Hurricane allows them to focus on growing their business and revenues.

The desire to ensure continuous enhancement of our solutions also saw our Tech team migrate our services to Golang from NodeJS.

Although time consuming and complex, the migration was necessary to ensure Hurricane is able to provide the best possible service to customers.

An example of the enhancement is that a call to Zephyr that had an average response time of 200-250 milliseconds before the update can now be achieved in 100-150 milliseconds.

This continual appetite to capture marginal gains in our business is something that is welcomed by our ever-growing portfolio of customers including An Post, Emirates Post, Royal Mail, SEKO Logistics, Australia Post, 4PX and Yanwen.

To view more on how our solutions are being used you can visit our customer page here.

To find out more on our solutions and how they can benefit your cross-border business, see our solutions page here.