Hurricane Commerce has been contracted by Australia Post to help it make the most of the rapid growth in cross-border eCommerce.
Hurricane’s technology will enable Australia Post’s eCommerce retailer customers to accurately calculate import duties and taxes applicable to purchases.
It eliminates the so called ‘calling card shock’ that e-shoppers face when they are asked to make a further payment before taking delivery of their purchase.
This ‘calling card shock’ results in a poor customer experience and parcels being returned at the cost of the retailer, increasing administrative time and costs.
By ensuring that items for cross-border shipping have the correct information and costs, the overall transit time is reduced, allowing customers to receive their packages quicker.
Hurricane’s deep-learning Bluestone Artificial Intelligence and Aura API gives merchants the ability to be fully transparent with their customers about how much they must pay, inclusive of delivery and import duties and taxes.
Martyn Noble, CEO of Hurricane Commerce, said: “Our solutions empower businesses to improve their customer experience and retention, increase their revenues and make cost efficiencies by reducing the number of returns and administrative queries.
“Postal authorities are also changing rapidly, moving from being a traditional mail business to a logistics eCommerce provider.
“They face huge competition from private carriers which means that they need to offer the most modern, dynamic, flexible and cost-effective interfaces to enable an improved customer experience.
“We are delighted to be partnering with Australia Post to provide it with cross-border trade solutions across taxes, duties and compliance.
“There is also the wider benefit of Hurricane Commerce to the environment. By reducing the number of returns for a business, our solution makes a significant impact in reducing CO2 emissions globally.”
Hurricane is increasingly the preferred choice of postal authorities, eCommerce platforms, eCommerce retailers, carriers, logistics specialists and other software providers across the globe.
The company consists of some of the brightest tech talent combined with senior backgrounds from the logistics industry. It operates from offices in the UK, US, Australia, Belgium and the Netherlands.
The business’s solutions cover the areas of data enhancement, duty and tax calculations, prohibited and restricted goods screening and denied party screening.
In addition to its Bluestone AI and Aura API, Hurricane also has its Zephyr API which enables the efficient checking and completion of cross-border shipment pre-advices submitted to postal authorities by their customers.
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