Hermes UK invests in cross-border data to ensure best possible customer experience

Hermes UK invests in cross border data to ensure best possible customer experience

Hermes, the UK’s biggest dedicated parcel delivery company, has underlined the importance of having complete, accurate and compliant cross-border shipment data.

Hermes has integrated Hurricane Commerce’s award-winning Zephyr and Aura solutions to ensure the best possible experience for its international eCommerce customers.

Major regulatory events including Brexit, the US STOP Act and the EU’s abolition of the VAT exemption on low value goods and the corresponding launch of the Import One-Stop Shop (IOSS) have transformed the landscape of global eCommerce with complete and accurate shipment data now mandatory.

Hurricane’s AI-driven, real-time technology provides the data required for frictionless cross-border trade in lightning quick time.

Hurricane’s Zephyr solution ensures that shipments have the right data – including HS6 codes, product descriptions and 8- and 10- digit import and export codes – to pass smoothly through customs and on to the end consumer.

Meanwhile, Hurricane’s Aura product covers the three critical cross-border areas of duty and tax calculation, prohibited and restricted goods screening and denied parties screening.

Ed Ayyad, Director of International at Hermes, said: “Hermes is committed to providing our customers with the best possible experience and a key part of this mission is ensuring parcels are able to move seamlessly on to their final destination.

“Achieving this requires the adoption of best-in-class technology and we are therefore delighted to announce that we have chosen Hurricane to be our global strategic partner for the provision of cross-border data solutions.”

Martyn Noble, CEO of Hurricane Commerce, said: “Hermes is one of the world’s leading logistics providers and recognises the huge growth opportunities in cross-border eCommerce.

“We are delighted that Hermes has chosen Hurricane as its global data partner, and we look forward to working with their international team to enable them to provide their customers with the highest levels of customer service.

“The regulatory landscape for global eCommerce has changed dramatically during the past 12 months and the companies which harness best-in-class data solutions are the ones which will be best placed to succeed.”

 

Hurricane in the media:

Post and Parcel – Hermes UK invests in cross-border data to ensure best possible customer experience

eDelivery – Hermes UK invests in cross-border data solution

Tamebay – Hermes chooses Hurricane for international shipment data

CEP Research – Hermes UK invests in Hurricane cross-border data solutions for international growth

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David SpoTtiswood
Co-founder

Interesting Fact: I am an amateur baker, but I still have no idea how sourduogh starter actually works, and am intrigued how it all reacts together to produce an incredible taste.

Favourite Music: November Rain by Guns ‘n’ Roses.  Going to Wembley with my wife our go to fun thing in our early years, our youth with long hair and rock clothing and not a care in the world other than getting the best spot in the house.

Favourite Quote: “Insanity is doing the same thing over and over again, and expecting different results ” – Albert Einstein

Harry Reilly
Non-exec

Interesting Fact:  I learned Arabic for five years!.

Favourite Music:  A Long December by Counting Crows.  Memory of best family time together in California.

Favourite Quote: “Don’t forget execution, boys. It’s the all-important last 95%”

Tom Lee

Technical Director

Interesting Fact:  I am completely self-taught from a technical skills persepctiuve, and left formal education at 18.

Favourite Music:  Blink 182 – Aliens Exist.  Brings back fond memories of stickly floors and cheap beer.

Favourite Quote: “He sprayed water in my face – thta’s not allowed” – James Haskell.  The whole event surrounding it is hilarious and shows the power of a good wind up

Martin Palmer
Co-Founder

Interesting Fact: I started my working life training to be an accountant but decided I hated numbers. (Ironically I now love them!). I really wanted to join the Hong Kong Police force but couldn’t do that until i was 24. I took a temporary job in Imports and 47 years later here I am.

Favourite Music: There only was one choice. Harry Chapin. Meant a lot to me in my early years as an import broker. We played Chapin for hours and this one seemed to cover so many modes.

Favourite Quote: “No man is an island”

Neil Harmer

Operations Director

Interesting Fact:  As a Geologist my idea of the perfect beach holiday is going to the beach and investigating the rocks in the cliffs behind.

Favourite Music:  Broken Stones – Paul Weller, I’m a huge Paul Weller / The Jam fan; Broken Stones is a very relaxing song, I love the use of the electric piano in it

Favourite Quote: “Don’t put off until tomorrow what you can do today”. This is a great quote by Benjamin Franklin, to have in your head when working through a series of tasks to help keep focused.

Robert Dundas
Sales Director

Interesting Fact:  One of my life goals is to be able to speak French, I’ve been doing Duolingo every day for the last five years, and I’m still rubbish! 

Favourite Music: Where do I even start! Tom Petty Running Down a Dream, this is my top-down driving next to the ocean song

Favourite Quote: “This time will pass”

ASHLEY DEXTER
CFO & Co-founder

Interesting Fact: I was nearly named Battle Dexter (I would have probably now been residing in one of His Majesty’s establishments)

Favourite Music: Even though I spent a few years in the music industry my taste of music was always a cause for concern with my colleagues, so to surprise them all my current favourite is Kids by MGMT (absolute belter)

Favourite Quote: “Quitters never win and winners never quit”

Ian Venner
CTO & Co-founder

Interesting Fact: Runs Red Lantern Records, a not-for-profit, ethical label as a side project, whose artists have regular national BBC radio airplay.

Favourite Music: Tom Waits, pretty much all of his work.  Beautifully observed avante-garde vignettes of life.  Oh, and anything really loud!

Favourite Quote: “It’s not the mountains we climb, but the grit in our shoe that grinds us down” – which sums up taking a business from start-up to enterprise.

Martyn Noble
CEO & Co-founder

Interesting Fact: Played a high standard of semi-professional rugby union (too many years ago now!)

Favourite Music: Led Zeppelin – Stairway to Heaven…my first live gig – Knebworth 11th August 1979, the track never grows old and is the iconic song of ‘hope’ whatever mood you are in when listening too it…and I’m still trying to work out what the lyrics mean!!

Favourite Quote: “Know your customers, Know your People, Know your Numbers” – plagiarised from Sir John Harvey Jones when I met him very early on in my career and values I stick to in my business life.